Business Administration Traineeship

Secure your pathway to career success!

About: 

The Business services sector provides work for 15% of the total Australian workforce, with business administration staff contributing to core support services for most businesses. In this highly diverse and multi-faceted role you’ll report directly to managers to support them with administrative tasks including managing appointments, mailing, answering telephone enquiries and more.

By starting a business administration traineeship you’ll be specifically involved in:

• Responding to daily customer enquiries in a face-to-face capacity.
• Answering and responding to phone enquiries.
• Working on computers to use various software tools to assist with the business operations.
• Booking and cancelling customer appointments.
• Mailing, faxing and photocopying important documents to support management and customers.
• Processing day-to-day business activities in Microsoft Word and Excel.
• Assisting other staff with day-to-day requests.

Skills you will need:

• Strong attention to detail
• Ability to problem solve
• Ability to liaise with clients
• Competency in using computers
• Ability to multi-task
• A good customer service orientation

Career options available:

• Administrative Assistant/Receptionist: People who perform a range of administrative jobs including: sorting and sending mail, answering the telephone and responding to customer requests, complaints or bookings, using computers and various administrative software and attending to visitors.

• Personal Assistant: People who liaise, coordinate, organise information and tasks to support managers and other professionals.

• Secretary: People who perform secretarial, clerical and administrative tasks in support of legal professionals, managers and other high-level management professionals.

Potential entry level qualifications:

• Cert III in Business Administration
• Cert IV in Business Administration
• Diploma of Business Administration