Business & Customer Engagement Traineeship - Aged Care Sector

Business / Customer Engagement Trainee (Full-Time)

Aged Care Industry | Rotating Roster (7:00am – 6:00pm)

Are you looking to start your career in the aged care industry through a Business Traineeship? A rewarding opportunity awaits with a well-respected South Australian leader in aged care.

Apprenticeship Careers Australia (ACA) is one of Australia's leading employers of Apprentices and Trainees for the healthcare, infrastructure, business and trade sectors. We are growing nationally, with branches across the country! ACA is now seeking motivated candidates with customer service experience to undertake a BSB30120 Certificate III in Business (Customer Engagement).

This is a full-time traineeship, where you’ll be employed by ACA and hosted within a supportive aged care environment. Enjoy on-site parking and a rotating 7 day roster between the hours of 7:00 am and 6:00 pm.

About the Role

You will support customer engagement and administrative operations within an aged care setting, gaining valuable hands-on experience while completing your BSB30120 Certificate III in Business (Customer Engagement).

Key Responsibilities

• Answer inbound calls from customers and care workers promptly and professionally

• Liaise with care teams to manage rostering and scheduling requirements

• Ensure communication is accurate, timely, and delivered through appropriate channels

• Enter and maintain data using systems and spreadsheets

• Provide general administrative support as required

About You

• Passionate about delivering excellent customer service

• Interested in public and community health

• Strong attention to detail and ability to follow processes and compliance requirements

• Respectful, professional, and able to maintain confidentiality

• Excellent time management and multitasking abilities

• Proactive, reliable, and able to work both independently and in a team

What You Will Need:

• Australian Citizenship or Permanent Residency with full working rights

• Willingness to complete a Certificate III in Business (Customer Engagement)

• National Police Clearance (or willingness to obtain one)

How to Apply

To be considered, apply with your updated resume and cover letter by 3rd of April, 2026.

For a confidential discussion, please contact:

• Jamie – 0497 105 095 or

• Hilary – 0460 948 561 (business hours only)

• Email: jamie.burford@apprenticeshipcareers.com.au

About Us

At Apprenticeship Careers Australia, our values guide everything we do. We are committed to creating an inclusive workplace where people learn from one another to build a better Australia. We care deeply about our people and foster a collaborative, supportive, and forward-thinking environment.