Information Technology Traineeship - ENTRY LEVEL

Location: (NSW) Wollongong   
Classification: Information & Communication Technology

Job Title

Information Technology Traineeship - ENTRY LEVEL

Company Name

Apprenticeship Careers Australia


(NSW) Wollongong

Work Type



Information & Communication Technology

Open Date

24 Jun 2024

Closing Date

26 Aug 2024

Role Description

Information Technology Traineeship - ENTRY LEVEL 

Are you passionate about technology and eager to kickstart your career in IT? We are looking for a motivated individual to join our dynamic team as an Information Technology Trainee. 

The ideal candidate would have a great passion for all things Information Technology and wish to kick start their career in a traineeship and undertake a Certificate III in Information Technology (General). 

PLEASE NOTE: Applicants that have a Bachelors Degree or equivalent qualification in this industry ARE NOT SUITABLE. 



Help Desk Support: Tend to help desk-related phone calls, providing timely and effective assistance.

1st Level Troubleshooting: Perform first-level troubleshooting to resolve common IT issues.

Email Support: Manage and respond to IT-related emails, ensuring all inquiries are addressed promptly.

Ticket Triage: Provide initial triage of IT support tickets, categorising and prioritising them accurately.

Quoting: Provide customers pricing and quoting as part of specifying builds.

Cybersecurity: Provide protection of computer systems and networks from attacks.



Experience: Have experience in Information Technology, Programming, hacking or Robotics.

Independence: Ability to work autonomously and manage your own tasks efficiently.

Teamwork: Strong collaboration skills to work effectively within a team environment.

Problem Solving: Keen problem-solving abilities to diagnose and resolve technical issues.

Customer Service: Excellent customer service skills to provide a positive experience for all users.

Communication: Clear and effective communication skills, both written and verbal.



This traineeship duration is 24-months and will offer a solid foundation for you to build your IT Career. During this traineeship you will be working full-time (38 hours per week)Monday to Friday and must be available between 8am and 5.00pm

You as a trainee will have 3-hours a week paid study time to work toward completing your Certificate III in Information Technology (General) and be a qualified Help Desk Technician at the completion of your traineeship. 



Supportive Environment: Be part of a great team that values learning, collaboration, inclusivity and diversity. 

Hands-On Experience: Gain practical experience and develop a strong foundation in IT.

Mentorship: Learn from experienced professionals and receive guidance to grow your skills.

Career Growth: Open doors to future opportunities within our company and the broader IT industry. 



  • Must be an Australian Citizen, Permanent Resident or New Zealand Citizen
  • Drivers Licence (Provisional licence minimum) requirement
  • Your own vehicle is required
  • Not have any previous qualifications exceeding a Certificate III in Information Technology (General) 


Apply now to embark on a rewarding career in Information Technology. Apply now with your resume and cover letter.

PLEASE NOTE: Applicants that have a Bachelors equivalent qualification in this industry ARE NOT SUITABLE. 


At Apprenticeship Careers Australia, our values guide all that we do and who we are. We are passionate about providing an inclusive workplace, where we learn from each other to create a better Australia. We care about our people and those we represent. We achieve success through a collaborative and courageous working environment. 

Contact Details

Jacob, 0483064596