Administration / Customer Service Traineeship SA

Role Overview: As part of scheduling team at ECH you will play an important role in ensuring the smooth and efficient scheduling of support staff to meet the needs of ECH Clients. You will be trained and supported throughout your traineeship in this role, assisting with the coordination of staff schedules and optimising resource allocation to ensure the delivery of exceptional care and support services. You will work in rotating fortnightly roster and your shifts will be either from 7 AM to 3 PM or from 10 AM to 6 PM.

The successful candidate will be employed by Apprenticeship Careers Australia (ACA) and hosted to work in a 18-month full-time traineeship.

Key Responsibilities:

• Assist in the development and maintenance of rosters for support staff, ensuring adequate coverage to meet participant needs.
• Communicate with support staff to confirm shifts, manage availability, and handle any roster changes or adjustments.
• Liaise with clients and their families to gather scheduling preferences and ensure their needs are met effectively.
• Maintain accurate records and documentation related to rostering activities.
• Ensure calls are answered promptly & politely and all messages are delivered promptly & accurately 
• Data entry/using spreadsheets
• Other administrative tasks as directed

About You:

• Must be customer-focused with a commitment to delivering excellent customer service
• An interest in administration
• Strong attention to detail and ability to follow company processes and procedures
• Will liaise with clients in a respectful manner and with respect to privacy and confidentiality
• Have excellent time management skills, can work under pressure, and possess the ability to multi-task
• Shows initiative and has the maturity and ability to work autonomously when required
• Have a professional attitude 

Candidate Requirements:

• Australian Citizen or Permanent Resident
• Willing to commit to completing a Certificate III in Business (Customer Engagement) (BSB30120).
• National Police Clearance or be prepared to obtain one
• Demonstrate cooperation, respect, consideration, and tact in dealing with others
• Aptitude for working and communicating effectively with people of all backgrounds
• Ability to prioritise requirements